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Instant Account Verification Hangs after Security Question

New User — Dec 17, 2012 06:55PM PST

The instant verification hangs after entering the security question answer and pressing next. I was linking a PNC bank account. It correctly prompted me with the question but hangs after submitting an answer. I let it go for 3 minutes the first and and 12 the second.

1 Community Answers

Up 31 rated Down

Brian Armstrong Coinbase Agent Dec 19, 2012 07:06PM PST

Interesting - sorry to hear about that. The challenge deposit verification is definitely more reliable. But even if it fails, it should return successfully and notify you of the error. We will look into this issue - in the mean time I would suggest using the deposit verification if possible. Apologies for the trouble!

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