Identity Verification

May 26, 2017

Why am I being asked to verify my identity?


As a regulated financial service company operating in the US we are periodically required to identify users on our platform. This ensures we remain in compliance with KYC/AML laws in the jurisdictions in which we operate, something that is necessary for us to be able to continue to offer digital currency exchange services to our customers. For more details on what information we collect and how we securely store and protect these records, please refer to our Privacy Policy ID verification general guidelines:

Most ID verifications must be completed either through the Coinbase website or the mobile app. We are not able to accept emailed copies of ID for verification purposes.
 
  • Ensure that your document is valid. We are unable to accept expired documents, even if the expiration date has been extended in your country.

  • Ensure your document is in a well-lit area without much glare. Natural sunlight is usually the best light source.

  • Photograph the entire document and avoid cutting off any corners or sides.

  • Ensure the ID is fully visible and in focus.

  • Use the Chrome browser to complete the verification.

  • If having trouble with the camera on a desktop or laptop computer, try selecting "Mobile Camera" during the verification process. This will send a verification link to your phone number so you can use your mobile phone's camera to complete the process.

  • Try using your mobile device. In some instances you can use the mobile app to complete the ID verification step using your phone's camera. The 'Identity Verification' section can be found under 'Settings' in the app. 

  • For US customers, only US state-issued ID such as a Driver's License or Identification cards are accepted. We are unable to accept US passports.

  • If you have recently received a new social security number, moved, or changed names; you may need to check with the three major credit agencies (Transunion, Equifax, Experian) to make sure they have accurate information on file.

  • For customers outside of the US, we are unable to accept scanned or otherwise saved image files. If you do not have a webcam on your computer, in most instances the mobile app or Mobile Camera option can be used to complete this step.
     

I already uploaded my ID and am being asked to upload it again


In some cases, we require an additional verification in order to enable or continue trading services. This additional verification must be started from the website at https://www.coinbase.com/verifications/documents/new.

You will be prompted to select an ID type, and then an upload method. To complete this step you may either use a webcam or you can choose to receive a text message to upload the images via mobile device by selecting the "Mobile Camera" option.
 

I live in a different country than the country on my account


Your country on your account may be incorrect. To fix this, go here and follow the prompts to verify your ID. Select the appropriate document type for your new country and follow the prompts to complete the upload.

If your ID document is issued by a country other than the country you are a resident of, we will require additional information to verify your ID. Please email us and let us know that your ID is from a different country than where you currently live, and we’ll follow-up with additional steps to help get you verified.
 

I tried uploading my ID and it says I have to wait 24 hours to try again.


In some cases, after too many attempts to verify your ID, we block additional attempts to prevent spam attacks. If your account has been locked out from completing the ID verification for 24 hours, unfortunately we do not have a way to bypass this restriction. Please wait 24 hours and try the upload again. If you keep encountering issues with the verification, it may be necessary to follow some of the troubleshooting tips above to complete the ID verification, such as trying a different browser or device.

 

My ID upload is "pending"

Please navigate to https://www.coinbase.com/verifications/documents and delete any pending document uploads. Once completed, you can begin the ID verification process here: https://www.coinbase.com/verify-id

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