How can I contact Coinbase Support?

Jan 18, 2017
Our team is always ready to assist via email and Twitter. We believe these support mediums work best for the evolving needs of our customers. 

The Coinbase Community is also available for peer-to-peer support, although our staff are not actively providing support there.

Focusing on online support channels enables us to keep a comprehensive record of all of your inquiries. Nothing is lost in translation between agents or if we need to escalate an issue to our engineers. Coinbase facilitates frequent communication between our support and product teams, resulting in quicker and more accurate support. For these reasons we choose not to offer inbound phone support at this time.

We understand some people prefer support via phone or other channels. Sometimes you just want to talk to a real person. However, rest assured we are real people who love answering questions, are excited about this new technology, and can't wait to help.
 

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