If you have lost access to the email address you used to create your Coinbase account, we will need to initiate one of the following account recovery/reset processes.
If your account is protected by two-factor verification, not just by SMS, please click this link and follow these steps to update your email address:
For security reasons, this process typically takes 48 - 72 hours to complete. Additionally, you must have access to the phone number on your account in order to change the email address in our system. If you are unable to access your phone number on file (or your account does not have two-step verification enabled), then it will not be possible to update your email address.
If you have lost access to the email address you used to create your Coinbase account and your account is protect only by SMS, we will need to initiate the account reset process.
Please begin by completing the following steps:
These steps will help verify your ownership of the previous account. If you encounter any issues while doing this, please let us know as soon as possible.