Note that this article is specific to Canadian customers holding CAD balances on Coinbase, which is no longer supported. For use of standard payment methods, please refer to our Payment Methods documentation.
As of August 1, 2016, Coinbase’s Canadian payments provider, Vogogo, has shut down its payment processing business. Because of this, Coinbase is no longer be able to support Canadian EFT transfers, Interac transfers, the storage of customer CAD, or the conversion of digital currency into CAD.
Prior to this change, Coinbase had sent several notifications requesting that customers remove CAD from their accounts. For customers who did not withdraw CAD within the allotted period, Coinbase is making available a special withdrawal process.
Customers holding CAD as of August 1 must exercise this process to withdraw CAD from the platform. Note that this only applies to current CAD holdings, not to digital currency.
Coinbase will waive standard conversion fees for customers choosing this option. Please contact us after submitting your order and we will be happy to issue a refund.
Log in to your Coinbase account and visit the Trade page. From here, you may initiate a Buy order for the full balance of your CAD Wallet.
Significant international wire and foreign exchange fees will be deducted from all CAD wire transfers. This process is only available to customers currently holding CAD balances greater than the wire and foreign exchange fees required. It not possible to convert digital currency to CAD using Coinbase or GDAX.
Contact us and provide the following wire information:
Our team will then work with you to convert or return your CAD based on your specific situation.