How do I locate my payment method verification amounts?
This article is for customers having difficulty verifying their payment method using amount verification. This applies to bank accounts added using the "Other Bank" option, or debit cards.
When you add a payment method, two small verification amounts will be sent. You must then enter in these two amounts correctly on the payment method page in your Coinbase settings in order to finish verifying your payment method.
For banks, the two amounts will be sent as credits. If you don’t see your credits, please try the following:
- Check your upcoming/pending transactions in your online bank account.
- You may need to check your full bank account statement, as these may be omitted from some online banking apps and websites. A paper statement may be necessary.
- Speak with a supervisor at your bank to help track down any hidden or omitted details on your statement. Some banks will merge the verification credits, showing only the total amount. Your bank should be able to help you with this issue.
- If none of the previous options work, visit your payment methods page and remove and re-add the bank to have the credits sent again. Re-sending the verification credits will void the first pair sent, so you may end up with more than one pair of verification credits.
If you are using an 'online bank' or similar banking product offered by your bank, you may not receive the verification credits. In this case, the only option is to try another account.
For cards, these verification amounts will be sent as charges. Coinbase will make two test charges to the card between 1.01 and 1.99 in your local currency. These should appear in the ‘recent activity’ section of your card issuer's website as ‘pending
’ or ‘processing
- Charges for exactly 1.00 are not used for card verification and can be ignored. These are caused by the card processing network, and are separate from the Coinbase verification amounts.
- Neither the verification amounts nor the 1.00 charges will post to your card--they are temporary. They will display as ‘pending’ for up to 10 business days, then disappear.
If you don’t see the verification amounts in your card activity, please try the following:
- Wait 24 hours. Some card issuers may take longer to display the pending amounts.
- If you don't see the test charges appear after 24 hours, contact your bank or card issuer to ask if they can provide the amounts of any pending Coinbase authorizations.
- If your card issuer is unable to find the charges, or if the amounts have already been removed, return to the payment methods page and select ‘verify’ next to your card. You will see an option to re-charge your card at the bottom.
- Sometimes your card issuer may flag one or all of these verification amounts as fraudulent and block the charges. If that is the case, you will need to contact your card issuer to stop the blocking, and then restart the verification process.
If you receive an "incorrect amounts" error when completing your verification, please visit this page.