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Login Issues
ID Verification
Link a New Account to Coinbase
Buy/sell/deposit/withdraw with linked payment method
Send/receive digital currency to/from an external address
Limits
Vault
Fees
Hacked or Compromised Account
My Account is Disabled
My Device is Lost or Stolen
Data Privacy
Coinbase Earn
Taxes
Other
Transferring Funds
ID Verification
Hacked or Compromised Account
API
Fees
Orders
Other
Login Issues
Transferring Funds
ID Verification
Hacked or Compromised Account
My Account is Disabled
My Device is Lost or Stolen
API
Fees
Orders
Taxes
Other
Login Issues
Transferring Funds
ID Verification
Hacked or Compromised Account
My Account is Disabled
My Device is Lost or Stolen
API
Fees
Orders
Product Feedback or Bug
Other
General inquiry
Sub category (required)
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Password - incorrect or forgot
Password - Trouble resetting
2-Factor authentication - Authenticator
2-Factor authentication - Authy
2-Factor authentication - Security Key
2-Factor authentication - SMS/Text
Device verification - not receiving email
Device verification - ‘invalid’ or ‘expired’ link
Travelling - can't receive SMS
Account Recovery - Check recovery status
Account Recovery - Facematch issue
Lost access to email address
Error: "Account temporarily disabled"
Photo ID - unreadable
Photo ID - country incorrect
Personal Details - Unable to locate identity
Personal Details - SSN
Account Recovery - Facematch issue
Linking a credit or debit card
Linking an ACH bank account (US)
Verifying wire information (US)
Linking a SEPA account (EU)
Linking a GBP bank account (UK)
Linking an Xfers account (Singapore)
Linking a Paypal account
Error: “Cannot add card”
Error: "Contact support to reinstate your bank"
Card -- buy
Card -- overcharged or duplicate charges
ACH (bank transfer) -- buy or deposit into Coinbase
ACH (bank transfer) -- sell or withdraw from Coinbase
Wire -- deposit into Coinbase
Wire -- withdraw from Coinbase
SEPA -- deposit into Coinbase
SEPA -- withdraw from Coinbase
GBP -- deposit into Coinbase
GBP -- withdraw from Coinbase
Xfers -- deposit into Coinbase
Xfers -- withdraw from Coinbase
Paypal -- deposit into Coinbase
Paypal -- withdraw from Coinbase (US/EU/UK)
iDeal -- deposit into Coinbase
Sofort -- deposit into Coinbase
I want to cancel an order
Error: "Unable to buy"
USDC -- Convert
I want to cancel a digital currency transaction
Sending taking too long
Receiving taking too long
XRP, XLM, or EOS has not arrived
How do I increase my limits?
Not receiving vault confirmation email
Vault withdrawal taking longer than 48 hours
I have a question about Coinbase fees
I have a question about digital currency network/miner fees
My Coinbase account was accessed without my consent
My Coinbase account’s password was reset without my consent
I sent funds to a third party
I do not have a Coinbase account but my bank account was linked to Coinbase
I disabled my account because I did not recognize recent activity
I disabled my account by accident
I receive the message “Error: "Account temporarily disabled" when I try to sign in to my account
My Coinbase account was not, to my knowledge, accessed without my consent
My Coinbase account was accessed without my consent
Lost access to my account
I can login, but cant access the data request form
I have a restriction and can't submit a data request
Report a bug
Product suggestion
General feedback
Suggest a new feature
Developers/API
Merchant enquiry
I didn’t receive my referral bonus
My friend didn’t receive their referral bonus
Request an account statement or proof-of-assets
How can I close my account?
Request support for a new digital currency
Other request or feedback
Transfer between Coinbase / Coinbase Pro
Wire -- deposit into Coinbase Pro
Wire -- withdraw from Coinbase Pro
ACH (bank transfer) -- deposit into Coinbase Pro
ACH (bank transfer) -- withdraw from Coinbase Pro
Digital currency -- deposit into Coinbase Pro
Digital currency -- withdraw from Coinbase Pro
Websocket API
FIX API
General fees (US)
General fees (EU)
Digital currency deposit / withdrawal fees
Limit order incurred fees
Stop limit order incurred fees
Overcharged fees
How to cancel an open order
Funds on hold due to open order(s)
How can i close my account?
Request support for a new digital currency
Other request
General inquiry
I have a question about my earnings
I have a question about my invitation status
I have a question about the waitlist
I want to report a bug
I want to report a scam
Other request or feedback
I received a 1099k form and it is not correct
I qualify and need a 1099k form
I can not access my account
Crypto Amount Sent (required)
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Amount sent must be a decimal number.
Amount Currency (required)
Please choose crypto currency type
XRP
XLM
EOS
Please select a crypto currency.
Please provide a transaction hash.
Sent From
What's this?
A private wallet is one which the individual fully controls
(has custody of) both the public and private keys. This is not a Coinbase wallet, i.e.
one on Coinbase.com.
Please choose wallet or exchange
Wallet
Exchage
Issue Type (required)
Someone asked me for my password or 2FA codes
Someone remotely accessed my device
Someone took over my email address
I was sim-swapped or phone ported
I received a phishing email or SMS
None of the above
I clicked on the email or SMS link
When was your last successful login and authorized action on your account?
(required)
What else can you tell us about what happened?
(required)
Are you currently in possession of your phone number and/or device?
(required)
Yes
No
Last successful login and authorized action on your account
(required)
Please list any actions that were not authorized by you:
(required)
Was your 2FA setting changed?
(required)
Yes
No
Unsure
Did you have possession of your device during this transaction(s)?
(required)
Yes
No
Have you reported this loss to your local law enforcement?
(required)
Yes
No
How did you get in contact with the third party?
(required)
Have you ever provided this third party access to your device?
(required)
Yes
No
Personal information provided to the third party:
(required)
Are you currently in possession of your phone number and/or device?
(required)
Yes
No
Please list the last 4 digits of your payment method:
(required)
List specific details (amounts, dates, etc.) of unauthorized transactions
(required)
When was your last successful login and authorized action on your account?
(required)
Please list any actions that were not authorized by you:
(required)
Did a third party ever have access to your account?
(required)
Yes
No
Does anyone else in your household have access to your device, mobile phone, or email address?
(required)
Yes
No
Are you currently in possession of your phone number and/or device?
(required)
Yes
No
Was all activity on your account authorized?
(required)
Yes
No
Were you in the process of completing Account Recovery and/or resetting your 2-factor authentication method?
(required)
Yes
No
Are you currently in possession of your phone number and/or device? (required)
Yes
No
Was all activity on your account authorized?
(required)
Yes
No
Do you need to make a phone number change on your account?
(required)
Yes
No
When was your last successful login and authorized action on your account?
(required)
Please list any actions that were not authorized by you:
(required)
How your device was lost or stolen?
(required)
Will you need to make a phone number change on your account?
(required)
Yes
No
Please note:
By submitting this ticket to Coinbase, you are requesting that Coinbase disable your account temporarily.
(required)
Email address associated with your Coinbase account (required)
Subject (required)
Message (required)