Coinbase Card FAQ

What fees does the Coinbase card have?

COINBASE USER AGREEMENT – Addendum regarding DIGITAL CURRENCY  includes the fees listed below.

Fee

Amount

Plastic Card Issuance Fee:

£4.95

Domestic Cash Withdrawal Fee (applies to both ATM and Over The Counter “OTC” withdrawals):

Up to £200 per month: Free

Any amount over £200 per month: 1.00% of value of ATM withdrawal(per transaction)

International Cash Withdrawal Fee (applies to both ATM and Over The Counter “OTC” withdrawals):

Up to £200 or currency equivalent per month: Free

Any amount over £200 or currency equivalent per month: 2.00% of value of ATM withdrawal (per transaction)

Domestic Purchase Transaction Fee

 

Intra-EEA Purchase Transaction Fee

International Purchase Transaction Fee:

Free

 

0.20% of value of POS transaction

3.00% of value of POS transaction (per transaction)

Card Replacement Fee:

 

Chargeback Processing Fee

 

Crypto Liquidation Fees

£4.95 (per Card issued)

£20.00

 

2.49% of transaction

 

The full list of fees and limits is reflected in the Cardholder Agreement, which can bee consulted in the Coinbase Card App Settings.


Why would I want a Coinbase Card?

The Coinbase Card allows you to spend funds from your cryptocurrency wallets available on Coinbase.
 

Who can sign up for a Coinbase Card?

At this time, only residents of the United Kingdom may apply for a Coinbase Card. We’re working on expanding the offer to additional European markets. 
 

Where can I use the Coinbase Card?

The Coinbase Card is a VISA card and can be used everywhere VISA is accepted. It works offline, online, and internationally. You can use the Card for everyday purchases at your favourite merchants and at ATMs for cash withdrawals.
 

What are the spending limits?

Currently, the daily spending limit is £10,000. Feel free to contact cardsupport@coinbase.com if you would like to change your daily spending limit. Additionally, there’s a monthly purchase limit of £20,000  and a yearly purchase limit of £50,000.

There is a daily ATM withdrawal limit of £500.

 

How is my personal information protected?

At Coinbase we go to great lengths to keep all of your sensitive information safe. 

Passwords and OAuth tokens are stored using bank level AES-256 encryption on our servers. In addition, all traffic goes over SSL to prevent third parties from eavesdropping on your connection. Employee access is heavily restricted, and all our employees are background checked to the extent allowed by law.

All of your personal data is held by us and our partners securely and in accordance with all applicable laws, including the Data Protection Act 2018 and the General Data Protection Regulation.  For full details, please see our Privacy Policy.
 

I ordered my card, but it hasn’t arrived yet. What gives?

Your Coinbase Card may take 5-7 business days to arrive at your door. Cards are mailed out every Monday-Friday in the afternoon. If you ordered after this time your card will ship the following business day.
 

Why am I not receiving Coinbase transaction emails?

The Coinbase card is integrated with VISA and Coinbase in a way that can result in more than one Coinbase cryptocurrency transaction for a single purchase made the card. 

To avoid sending Coinbase users a series of emails for a single Coinbase Card transaction, Coinbase Card purchases do not trigger Coinbase transaction emails at this time. The Coinbase Card will send you notifications, please ensure that those are enabled.

 

I received my card. Do I have to do anything before using it?

Like any debit card, the Coinbase Card must be activated prior to use. Your Coinbase Card can be activated from within the Coinbase Card app or by calling +44 8081697412. Your activation code is included in the letter. Please have it handy.

 

I was charged more than I should have been?

You may see more than one transaction in your Coinbase account for each purchase you make with your Coinbase Card. 

To prevent fraud, some merchants, such as rental car agencies, gas stations and restaurants, notify the VISA network to 'hold' an amount that is more than what may be presented on your initial bill. Therefore, your Coinbase account may be temporarily debited more than you expected. As the final transaction amount is settled over the VISA network (usually within 24 hours), Coinbase will immediately settle up, debiting or crediting your Coinbase account to match your final bill.

 

Can I use contactless payments with my Coinbase Card?

Yes, you can! For security reasons, you’ll need to make a chip and PIN transaction first in order to be able to make contactless payments.

 

What is my PIN? How can I reset it?

You can change your PIN by calling +44 8081697412. If you need to change your PIN you can do so at any ATM.

 

My card was declined. What happened?

Card payments typically involve two events: authorization and settlement. The authorization involves three checks:

  • Validates the card against a list of lost/stolen/blocked accounts
  • Validates the account against velocity and daily limits
  • Validates the cardholder for sufficient funds. If any of the three checks fail, the transaction is declined

After a successful authorization there is a period of time when the transaction shows as “pending”. The settlement of a transaction occurs when it changes from “pending” to “complete”. This is when the merchant successfully receives the funds owed to them for the goods or services provided.

 

I just returned a purchase. Where’s my refund?

In the case of a refund, we credit the cryptocurrency wallet that was used to make the purchase with the equivalent amount of the purchase at the time of the refund.  The refund shall be made in cryptocurrency and shall be calculated using the fiat currency value of the transaction at the prevailing exchange rate. 
 

How do I report a chargeback or fraudulent activity? What protections do I have?

Coinbase Card comes with the same consumer protections as any standard debit card. If you need to dispute a charge, please contact us at cardsupport@coinbase.com or call +44 8081697412.

Please see section 6 of the COINBASE USER AGREEMENT – Addendum regarding DIGITAL CURRENCY  for more details. 
 

My Coinbase Card is lost or stolen. What should I do?

Please contact our support team immediately by emailing cardsupport@coinbase.com or call +44 8081697412.

The Coinbase Card is issued by Paysafe Financial Services Limited.  Paysafe Financial Services Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900015) for the issuing of electronic money and payment instruments.

 

 

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